At HyrSelf Functional Medicine, we are committed to providing exceptional service to the healthcare community. If you find the need to return products for any reason, please reach out to our Customer Service team at (406) 831-9705, available Monday through Friday from 7:00 am to 5:00 pm PT.
Returns Criteria:
- Returns on liquids, probiotics, or orders shipped outside of the United States are not accepted.
- Sample vial sets will only be accepted within 7 days of the delivery date.
We accept returns of unmarked and unopened formulas, provided that safety seals are intact, and the items are in their original condition, within 30 days from the invoiced date. Please note the following exceptions:
Reporting Order Discrepancies or Damage:
Any claims regarding order discrepancies or damage must be reported to Customer Service within 7 days of receiving the order. All returns must be authorized by Customer Service prior to return and will incur an 8% restocking fee.
Webstore Return Policy:
To initiate a return based on the Webstore Return Policy, please contact Webstore Customer Service Monday through Friday from 7:30 am to 4:30 pm PT, either by phone at (406) 831-9705 or by email.
Return Order Authorization:
A Return Order Authorization is mandatory before returning products to your HFM store. Products received without prior Return Order Authorization cannot be processed. This authorization is provided in cases where products are shipped in error and are in their original, unopened, and unmarked condition, or in cases where products arrive damaged. Returns must be initiated within 7 days of receiving the product.
Refunds or Replacements:
Refunds or replacements are only issued by Webstore Customer Service under the following circumstances:
- The product is lost in shipping (not delivered) and reported to Webstore Customer Service within 15 days of the order being shipped.
- A product has been returned with a valid Return Order Authorization.
Approved refunds will be issued in the amount of the retail purchase price paid for the product.
Return Shipping:
The Webstore may cover return shipping costs only in instances where:
- Webstore Customer Service has provided a Return Order Authorization.
- Products are shipped in error, damaged, or defective.
- Product return is required by the Webstore.
If you have any further questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our Customer Service team. We are dedicated to serving you with superior customer service.
Please do not send your purchase back to the manufacturer.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help
Contact us at [email protected] for questions related to refunds and returns.
